Delivery and terms


  • Delivery within Nairobi and Mombasa free of charge. Delivery within 3 days upon confirmation of order and receipt of payment.
  • Delivery out of Nairobi & Mombasa at a cost of 5% of value of order. Orders of KSh 5,000 and above qualify for this delivery. Delivery within 5 days upon confirmation of order and receipt of payment.
  • Please note that due to the high volume of orders and restrictions put in place in light of the Covid-19 situation to ensure safety to everyone, we will strive to ensure we experience minimum delay in deliveries.
  • No delivery to Northern Kenya and beyond Malindi, Voi, Ukunda at the coast.
  • Transport charge should be calculated through our website automatically once location has been chosen
  • Above delivery timings may vary depending on available external resources.

Free installation and setup

We deliver and offer free installation of all BIG APPLIANCES except Air Conditioners in Nairobi and Mombasa.

Please contact us to request for this service indicating the delivery and installation date.

Terms and conditions

  • Goods once delivered will not be returned.
  • Online sales and delivery subject to availability.
  • The company reserves the right to cancel an order at any given time.
  • When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and does not constitute acceptance of your order.
  • Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If you cancel and you have already paid for the goods, you will receive a full refund.
  • Information provided by a customer for the purpose of processing an order shall be treated confidentially but may be used when sending email or texts to the customer for promotions carried out by the company.
  • All prices quoted on this website are in Kenya Shillings and include all taxes (unless stated otherwise) but DO NOT include transport charges where applicable.
  • The company offers guarantees on manufacturing defects per product but does not take responsibility for any damage, loss, injury or expense caused by inappropriate use of it.
  • All information contained on this website including logos, visuals and product information remains the property of MIKA Appliances and cannot be used without prior approval.
  • Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team on 0800 722 444 or 0800 221 222.

MIKA Appliances reserves the right in its absolute discretion at any time and without notice to amend, remove or vary the services and/or any page of this Website.